Selling on the internet, by telephone, from a stall, a shop or in the home

If you sell goods and services to consumers, you are likely to be affected by changes in legislation coming into force in June 2014. Those selling online or off-premises will see the biggest change.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will apply from the 13 June this year and set out new rules on:

  • information to be given to customers
  • the cancellation rights which your customer will be entitled to
  • charges for any post-contract customer phone-lines you offer
  • the express consent needed before you can charge for something

If you don’t get it right, you may find yourself out of pocket. For more information and guidance go to or